Description

Course Description

Cross the threshold into a key corporate leadership position with the knowledge acquired in this comprehensive training for new and prospective managers. Learn about the four seemingly daunting challenges managers face, and explore, through a variety of experiential and developmental tools, how to handle them. Learn exciting concepts such as the Pygmalion effect, the CTEC (characterize, target, evaluate and celebrate) coaching process, the discipline of reflection, the Trump vs. Gandhi power model, and the art of persuasion. Leadership competencies are at the heart of this course, and a detailed self-assessment is provided to guide you on the path of further development.
WHO SHOULD ATTEND?

New managers, participants in management development programs, current supervisors and prospective managers interested in developing strong management knowledge and skills.
LEARNING OUTCOMES

Balance competing interests of the multiple work units for which you are responsible.
Delegate and empower others whose expertise differs from yours.
Coach and facilitate the work of your direct reports.
Build broad networks of trusting relationships with your direct reports, bosses, peers and stakeholders.

COURSE CONTENT

Day 1
Morning

Introduction
Expectations
Objectives
Opening exercise
Lesson One: Conceptual Understanding
Four critical challenges facing the manager
Role emphases differentiation between managers and supervisors
Course framework and relevance to participants’ work
The Leadership Effectiveness Framework (LEF)
Leadership

Afternoon

Lesson Two: Strategic Orientation and Visioning
Challenge #1 analysis: Integrating the work of multiple work units while balancing competing interests
Strategic vs. operational orientation
Creating a vision
Kolb learning model
Day One Reflections

Day 2
Morning

Lesson Three: Collaboration vs. Competition
Key learning review
Balancing competing interests
Conflict interventions

Afternoon

Lesson Four: Delegation and Empowerment
Challenge # 2 analysis: Delegating and empowering in areas beyond your expertise
Delegation
Empowerment
Day Two Reflections

Day 3
Morning

Lesson Five: Performance and the Power of Positive Expectations
Key learning review
Challenge #3 analysis: Coaching and facilitating the work of direct reports
Effective organization performance
Role of the manager in organization excellence
Impact of positive expectations on performance

Afternoon

Lesson Six: Coaching
CTEC coaching process
Coaching and leadership development
Day 3 Reflections

Day 4
Morning

Lesson Seven: Network Building
Key learning review
Coaching
Lesson Eight: Network Building
Challenge #4 analysis: Building broad networks with supervisors, bosses, peers, and stakeholders

Afternoon

Day 4 Reflections
Lesson Eight (continued)
Network analysis
Relationship enhancement plan

Day 5
Morning

Lesson Nine: Persuasion
Key learning reviews
Trump vs. Gandhi power model
Persuasion as an advanced form of communication
Seven triggers of persuasion

Afternoon

Lesson Ten: Self Assessment and Looking Ahead
Self assessment: Leadership Effectiveness Inventory
Gap analysis
Action planning for further development of self and direct reports
Reflection partner reviews