Cross the threshold into a key corporate leadership position with the knowledge acquired in this comprehensive training for new and prospective managers. Learn about the four seemingly daunting challenges managers face, and explore, through a variety of experiential and developmental tools, how to handle them. Learn exciting concepts such as the Pygmalion effect, the CTEC (characterize, target, evaluate and celebrate) coaching process, the discipline of reflection, the Trump vs. Gandhi power model, and the art of persuasion. Leadership competencies are at the heart of this course, and a detailed self-assessment is provided to guide you on the path of further development.
WHO SHOULD ATTEND?
New managers, participants in management development programs, current supervisors and prospective managers interested in developing strong management knowledge and skills.
LEARNING OUTCOMES
- Balance competing interests of the multiple work units for which you are responsible
- Delegate and empower others whose expertise differs from yours
- Coach and facilitate the work of your direct reports
- Build broad networks of trusting relationships with your direct reports, bosses, peers and stakeholders
DAY 1
Morning
Introduction
- Expectations
- Objectives
- Opening exercise
Lesson One: Conceptual Understanding
- Four critical challenges facing the manager
- Role emphases differentiation between managers and supervisors
- Course framework and relevance to participants’ work
- The Leadership Effectiveness Framework (LEF)
- Leadership
Afternoon
Lesson Two: Strategic Orientation and Visioning
- Challenge #1 analysis: Integrating the work of multiple work units while balancing competing interests
- Strategic vs. operational orientation
- Creating a vision
- Kolb learning model
- Day One Reflections
DAY 2
Morning
Lesson Three: Collaboration vs. Competition
- Key learning review
- Balancing competing interests
- Conflict interventions
Afternoon
- Lesson Four: Delegation and Empowerment
- Challenge # 2 analysis: Delegating and empowering in areas beyond your expertise
- Delegation
- Empowerment
- Day Two Reflections
DAY 3
Morning
- Lesson Five: Performance and the Power of Positive Expectations
- Key learning review
- Challenge #3 analysis: Coaching and facilitating the work of direct reports
- Effective organization performance
- Role of the manager in organization excellence
- Impact of positive expectations on performance
Afternoon
Lesson Six: Coaching
- CTEC coaching process
- Coaching and leadership development
- Day 3 Reflections
DAY 4
Morning
- Lesson Seven: Network Building
- Key learning review
- Coaching
- Lesson Eight: Network Building
- Challenge #4 analysis: Building broad networks with supervisors, bosses, peers, and stakeholders
Afternoon
Day 4 Reflections
- Lesson Eight (continued)
- Network analysis
- Relationship enhancement plan
DAY 5
Morning
- Lesson Nine: Persuasion
- Key learning reviews
- Trump vs. Gandhi power model
- Persuasion as an advanced form of communication
- Seven triggers of persuasion
Afternoon
Lesson Ten: Self Assessment and Looking Ahead
- Self assessment: Leadership Effectiveness Inventory
- Gap analysis
- Action planning for further development of self and direct reports
- Reflection partner reviews
Course wrap up and evaluation.
