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Course Price: 3,750.00
SEMINAR OVERVIEW
Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.
INTENDED AUDIENCE
Business professionals who want to keep workplace conflict from derailing projects, killing productivity, and destroying morale.
SEMINAR DELIVERABLES
On completion of this seminar you will be able to:
- Diagnose conflict within your organization.
- Find the hidden agenda that’s really fueling the battle.
- Analyze your conflict response style.
- Identify anger triggers and remain poised in conflict situations.
- Encourage collaborative problem solving and gain consensus.
- Learn a variety of strategies for managing conflict.
- Learn time-tested ways to defuse an argument.